Shipping & Returns
Domestic and International orders are all processed through the normal check out process at www.PotlickerKitchen.com. Orders are shipped via Fed Ex or USPS according to weight and destination. The weight of any such item can be found on its detail page (jelly is surprisingly heavy!). Shipping is calculated through the carriers (USPS, FEDEX) portals. Orders less than 13 jars are generally shipped faster and cheaper via USPS. Larger orders and wholesale orders will be shipped Fed Ex. Free shipping offers are available to regular website customers only and not available on custom orders, discounted orders, or international shipments.
Most orders are packed in earth friendly materials. Smaller orders and gift packages are shipped in natural, sustainable wood curls from Sylvacurl of Vermont.* Larger orders are packed in bio-degradable packing peanuts and/or recycled styrofoam peanuts and bubble wrap from previous shipments received.
*Sylvacurl may leave a fine layer of wood dust on the lid of a jar. Remove dust with a damp cloth. Please contact us (firstname.lastname@example.org or 1-802-760-6111) if you require low dust shipping materials.
Returns & Exchanges
NO returns* or exchanges. Please contact your point of purchase for a return. We do not accept returns or replace damaged items from 3rd party sellers. Refunds for product purchased from us will be assed on a case by case basis. Please contact us immediatly if you recieve damaged product or if you are unsatisfied for any reason.
PotlickerKitchen@gmail.com or 1-802-760-6111.
*Returns may also be accepted on a case by case basis in which the buyer assumes all costs of returning the shipment.